Reinvent Your Business with the Power of Intelligent Automation
Enhance customer experience, optimize costs, and boost efficiency with RPA, Cognitive Automation, and Hyper Automation
Why You Should Invest in Intelligent Automation?
95%
100%
Operational Bots Deployed in Production for a Leading Energy Company
~95%
Automation of Business Processes for a Leading Utilities Company in North Americas
~$1M
Analyst Recognitions
Cigniti Solidifies its Leadership in AI & Analytics-led Enterprise Intelligence Services. IDC Report: ‘Enterprise Intelligence Services Case Studies: AI-enabled Analytics, 2024’
Cigniti positioned in the Executive Zone, Breakout Zone, and Nurture Zone in 7 Quadrants in the Zinnov Zones for Intelligent Automation (IA) Services H1 2024 report.
Cigniti’s RPA-in-a-Box is mentioned in IDC TechBrief: Robotic Process Automation in Hospitality and Travel Report
The Need for Intelligent Automation
- Delight your Customers: IA combines chatbots, smart forms, and natural language processing to offer more responsive customer interactions. Customer-centric companies are 60% more profitable than companies that aren't
- Reducing Operational Expenses: IA has been proven to cut business process costs by anywhere from 25% to 40% on average
- Enhanced Efficiency and Productivity: 50% reduction in processing time for repetitive tasks using RPA
- Greater Agility: IA Improves cycle times and throughput, driven by robots that work ~4X the number of hours of a human, 2-3 times faster, 24x7
- Increasing Accuracy: IA dramatically reduces human errors by automating complex and repetitive tasks. This leads to better decision-making and significantly reduces the risk of costly mistakes.
Key Challenges Enterprises Face During IA Implementation
Enterprises across verticals such as BFSI, Telecom, Manufacturing, Travel & Logistics, Healthcare, & Retail & eCommerce, and others face a few common challenges while implementing Intelligent Automation (IA). The most critical being that of identifying which processes have the highest automation potential to maintain a healthy automation pipeline.
Lack of enterprise IA strategy and siloed IA implementation
Unable to realize the expected ROI - Picked wrong processes for IA
Inadequate end-to-end business process automation and continuous manual effort spent in parallel
Unable to customize IA tool due to lack of skilled resources
Inability to handle business process changes resulting in extensive Bot maintenance effort
Cigniti’s Intelligent Automation Offerings for your Business Need
Every org strives to gain Efficiency and Productivity, but we at Cigniti are the ones who not only deliver Efficiency and Productivity but also help identify the growth opportunities. Help our clients discover the potential use cases to automate, conduct process mining to achieve hyper-automation, and implement the latest technologies like Cognitive automation (AI/ML, NLU & NLP, LLM) to future-proof their businesses. We recognize that every organization is at a unique stage in its automation journey. Whether you are just beginning, scaling up, or undergoing a transformative phase, we offer tailored services to meet your needs.
Discover
- Process assessment and opportunity identification
- Process scoring and prioritization
- Proof of Concept development
- Advisory and consulting on RPA implementation strategies
Build
- Bot Design, development, and configuration
- Testing and validation
- Deployment to production
Operate
- Monitoring and maintenance of bots
- Issue resolution and troubleshooting
- Performance optimization and enhancement
Discover
- AI readiness assessment
- Identification of tasks suitable for cognitive automation
- Advisory on ML algorithms and data requirements
- Consulting on NLP and chatbot implementation
Build
- Development of AI models for cognitive automation
- Integration of AI capabilities with RPA bots
- Testing and validation of AI models
- Deployment of integrated RPA and AI solutions
Operate
- Continuous improvement through AI model refinement
- AI model monitoring and fine-tuning
- Support for advanced analytics and insights
- Enhancing bot capabilities based on insights
Discover
- Comprehensive process mining and optimization
- Assessment of automation opportunities across functions
- Consulting on Value Stream Mapping
- Advisory on advanced analytics and design automation
Build
- Orchestrating end-to-end automation workflows
- Building complex automation solutions
- Integration with third-party systems and APIs
Operate
- Proactive and predictive maintenance
- Strategic advisory for scaling automation efforts
- Advanced analytics for process optimization
Solutions, Accelerators, and Frameworks
Zastra™ Bot Framework
- Custom LLMs-based Bot platform
- Integration into existing systems
- Data security & privacy
- RAG framework
- Guard Rails
Matured RPA Center of Excellence (CoE)
Cigniti has a matured RPA CoE with extensive experience in RPA implementation, proven methodologies, processes, frameworks to establish a centralized RPA function. Here’s an overview of the key statistics we provide as part of our RPA Center of Excellence.
400+
Experts
45+
Utilities
700+
BOTs
1.3M+
Person Hours
Saved Annually
5
Partners
1100+
Processes
Automated
Partnerships
