Case Studies

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Abstract A marketing metrics study reveals that the probability of selling to a new prospective customer is 5%–20%, when compared to an existing customer is 60%–70%. A large banking and financial group wanted to enhance its revenue by retaining its customer base, assessing customer value, and targeting them with the right set of tailored products. Discover how Cigniti devised a Customer Lifetime Value Model for the bank and accelerated its customer retention and revenues.

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Abstract Longer wait times may have an impact on patient care and may refrain them to seek medical attention. This may affect the continuity of care and disrupt patient outcomes. To mitigate this challenge, a healthcare provider wanted to integrate patients, practitioners, and field workers on a single platform for faster and frictionless treatment. Discover how Cigniti devised a digital platform that streamlined the manual & fragmented processes into connected, automated ones providing accessibility and personalized care.

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Abstract An Insurance company had a critical project which was using a micro service architecture, and it needed to be automated with a stable ReadyAPI automation framework. They were looking for someone who could provide software testing services for 15 critical applications spread across various portfolios. Learn how Cigniti completed 100% of the framework with great reusability for UI and Mobile.

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Abstract Organizations are making conscious efforts to automate iterative tasks, allowing their employees to focus on business-centric activities. A regulated utilities provider wanted to increase process efficiency and reduce operational costs within their organization using Robotic Process Automation (RPA) solutions. Learn how Cigniti’s RPA expertise resulted in 93% reduction in manual intervention and 30% improvement in business process efficiency.

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Abstract A leading 5G network provider of internet-protocol based voice, videos, communication, and messaging services required an efficient test automation framework for faster test execution. Learn how Cigniti's intelligent no-scripting test automation (iNSta) framework helped them achieve 74% test automation coverage & 44% reduction in test execution time.

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Abstract The increasing demand for high-speed network services has led to accelerating network transformation. A leading provider of internet-protocol based voice, videos, communication, and messaging services required an efficient test automation framework for faster test execution. Learn how Cigniti’s robot framework automation solution reduced test efforts by 65% & maintenance efforts by 20%.