Assuring digital experience while keeping up with technological upgrades is critical for today’s global organizations.<\/p>\n
Fifth Generation Wireless (5G) is one such technology that will play a fundamental role and create opportunities to transform the digital experience.<\/p>\n
As the name indicates, 5G is the fifth-generation cellular networks engineered to significantly surge the speed and responsiveness of wireless networks providing \u2013<\/p>\n
With an estimated upload rate of 10 Gbps and a peak data download rate of 20 Gbps, 5G is the impending revolution of mobile technology.<\/p>\n
Through a landmark 5G Economy study<\/em><\/strong> conducted by Qualcomm<\/em><\/strong>, \u201c5G is driving global growth with $13.1 trillion dollars of global economic output, $22.8 million new jobs created, and $265B global 5G CAPEX and R&D annually over the next 15 years. 5G\u2019s full economic effect will likely be realized across the globe by 2035, supporting a wide range of industries and potentially enabling up to $13.1 trillion worth of goods and services.<\/em><\/strong>\u201d<\/p>\n
5G is an amalgamated, more proficient air interface that is designed with a protracted capacity to deliver novel services, enable new deployment models, and empower next-generation user experiences.<\/p>\n
It will extenuate the mobile ecosystem into new realms with superior speeds, high reliability, and insignificant latency.<\/p>\n
The salient features of 5G will influence all the industries creating new use cases such as digitalized supply chain, benign transportation, remote healthcare, meticulous agriculture, digitized logistics, and many more, a certainty.<\/p>\n
With the numerous features it brings to the table, 5G will have an immeasurable impact on the customer experience.<\/p>\n
Based on the business model of this next generation wireless technology, 5G will have an astounding impact on the customer experience.<\/p>\n
Many industry leaders believe 5G to be a vital enabler of digital transformation, given its potential.<\/p>\n
The 2020 Gartner Market Guide for Digital Experience Monitoring<\/em><\/strong> predicts that “By 2025, 70% of digital business initiatives will require enterprises to report on digital experience.<\/em><\/strong>”<\/p>\n
5G is re-inventing the customer experience while restructuring the association and the working model between vertical industries and telecommunication companies for their connectivity requirements.<\/p>\n
The widespread access to videos will transform the entire media landscape and will certainly boost customer experience.<\/p>\n
According to IHS Markit’s 5G Is Here: Early Insights from Our Experts<\/em><\/strong> report, \u201cVideo usage is anticipated to account for 70% of mobile network traffic in 2022, a major spike from 47% in 2015. The 5G standard will also be critical to promoting the consumption of general live video.<\/em><\/strong>”<\/p>\n
While the IoT and smart device market are already flourishing, the advent of 5G will amplify that growth.<\/p>\n
The connected devices are expected to multiply in the coming years and the 5G growth of IoT could help the device detect the issue independently thereby enhancing customer experience. Early detection of issues will avert causing more damage to the devices.<\/p>\n
Artificial Intelligence (AI), Machine Learning (ML), and Big Data Analytics are being effectively used to personalize customer experience and identify the patterns of a customer. These technologies can use 5G to bring in revolutionary changes and raise the bar of customer experience.<\/p>\n
According to Julie Ask<\/em><\/strong>, Vice President, Principal Analyst, Forrester<\/em><\/strong>,\u201d5G is quickly coming to the forefront of consumer consciousness in the United States. The US-based wireless carriers are running commercials. Education and healthcare will take advantage of 5G speeds to deliver virtual services or tap into remote capabilities within their own environments.<\/em><\/strong>\u201d<\/p>\n
Once we get to see a full-scale emergence of 5G, the sooner the enterprises adapt to it, the better it would be for their businesses.<\/p>\n
5G will redefine the customer experience management of enterprise customers with immersive experience and personalized experiences.<\/p>\n
Customer behavior, customer engagement, customer service, customer journey, customer expectations, customer patterns, customer loyalty, and the impact on customers are all going to change for good.<\/p>\n
For enterprises to be a notch above their competitors, it is imperative to stay ahead of your customers\u2019 experience in the age of 5G.<\/p>\n
Cigniti Technologies Limited, a global leader in providing AI-driven<\/a>, IP-led, strategic digital assurance<\/a>, software quality engineering, testing and consulting services, is headquartered in Hyderabad, India, with offices in USA, U.K., UAE, Australia, Czech Republic and Singapore. Leading global enterprises including Fortune 500 & Global 2000, trust us to accelerate their digital transformation, continuously expand their digital horizons and assure their digital next. We bring the power of AI into Agile and DevOps<\/a> and offer digital services encompassing intelligent automation, big data analytics<\/a>, cloud migration assurance<\/a>, 5G Assurance<\/a>, Customer experience assurance and much more. Our IP, next-gen quality engineering platform, BlueSwan helps assure digital next by predicting and preventing unanticipated application failures, thereby assisting our clients in accelerating their adoption of digital.<\/p>\n","protected":false},"excerpt":{"rendered":"