{"id":14737,"date":"2020-07-20T20:20:39","date_gmt":"2020-07-20T14:50:39","guid":{"rendered":"https:\/\/cigniti.com\/blog\/?p=14737"},"modified":"2020-07-20T20:23:20","modified_gmt":"2020-07-20T14:53:20","slug":"rpa-use-cases-hr-finance-supply-chain-customer-service","status":"publish","type":"post","link":"https:\/\/www.cigniti.com\/blog\/rpa-use-cases-hr-finance-supply-chain-customer-service\/","title":{"rendered":"An intra-organization view of the RPA use cases"},"content":{"rendered":"

At the beginning of this year, Gartner identified the top ten strategic technology trends and placed\u00a0<\/span>Hyperautomation<\/span><\/a>\u00a0<\/span>on the top. Although\u00a0<\/span>all the predictions and projections of the year have been refuted by the unfortunate turn of events, automation has proven to be the primary means for enterprises to keep the<\/span>ir operations running.<\/span>\u00a0<\/span><\/p>\n

As a result, in parallel to the accelerated digital transformation initiatives, a rise in the adoption of automation technologies such as Robotic Process Automation (RPA) has been observed as well.<\/span>\u00a0<\/span><\/p>\n

Vijay Khanna, Chief Corporate Development Officer at UiPath,\u00a0<\/span>highlighted<\/span><\/a>\u00a0the role of automation in digital transformation by saying \u2013\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cCompanies today need to ensure they have the right structure and right processes in place to withstand whatever comes their way<\/span>.\u00a0<\/span>With that, they are increasingly turning to automation to accelerate their digital transformation efforts and ensure they can operate as productively and flexibly as possible moving forward.\u201d<\/span>\u00a0<\/span><\/p>\n

Companies are embracing RPA to improve their p<\/span>rocess quality, speed of execution,<\/span>\u00a0and<\/span>\u00a0employee productivity<\/span>\u00a0by employing the technology into processes related to\u00a0<\/span>Alerting, Reporting, Calculation, Migration,\u00a0<\/span>and\u00a0<\/span>Validation<\/span>.<\/span>\u00a0<\/span><\/p>\n

Since the pandemic began, RPA-driven M&A\u2019s have increased too.\u00a0<\/span>In fact,\u00a0<\/span>RPA spend<\/span><\/a>\u00a0is expected to reach $25 billion in the next five years.<\/span>\u00a0<\/span><\/p>\n

The technology research and advisory firm \u2013 Information Services Group (ISG) \u2013 recently acquired the RPA enablement firm,\u00a0Neuralify.\u00a0<\/span>\u00a0<\/span><\/p>\n

IBM is acquiring WDG automation, a Brazil-based RPA software provider.\u00a0<\/span>\u00a0<\/span><\/p>\n

There have been talks about Google and Amazon also entering the RPA play field.<\/span>\u00a0<\/span><\/p>\n

\u201cThe value that RPA\/automation can unlock for enterprises on the other side of Covid-19 is gargantuan,\u201d says\u00a0Sidhant\u00a0Rastogi, managing partner at\u00a0Zinnov. \u201cThis pandemic has forced enterprises to leapfrog their automation journeys as they think beyond the present and future-proof their technology estates. This unprecedented growth in this segment has led service providers to invest in industry-specific RPA capabilities and platform partnerships to partake in enterprise automation-led transformative journeys.\u201d<\/span>\u00a0<\/span><\/p>\n

Let us understand how RPA technology can be leveraged within an enterprise across different functions to yield the maximum benefits:<\/span>\u00a0<\/span><\/p>\n

1.Finance<\/span><\/b>:<\/span><\/b>\u00a0<\/span><\/p>\n

Financial operations are rendered with rote and iterative processes, which may lead to manual fatigue and therefore, inaccuracy and inefficiency in the results.\u00a0<\/span>\u00a0<\/span><\/p>\n

RPA in finance alleviates these issues by automating repetitive processes including<\/span>\u00a0Account Reconciliation, preparation of cash flow statement, Dunning letter creation and transmission, Journal entry posting, Tax provision data consolidation, among many others.<\/span>\u00a0<\/span><\/p>\n

For example,\u00a0To\u00a0perform Sales & User Tax determinations, RPA software can download data from the ERP systems,\u00a0<\/span>prepare review workbook including identification of erroneous tax codes, download invoices, populate exemption certificates<\/span>,<\/span>\u00a0and prepare vendor emails.<\/span>\u00a0<\/span><\/p>\n

2. Human Resources<\/span><\/b>:<\/span><\/b>\u00a0<\/span><\/p>\n

Since the global workforce has shifted to working from their homes, a major transition has occurred in the HR processes. The onboarding, new employee orientation, and other high-volume HR activities related to payroll now have to take place remotely. As a result, there is a higher chance for errors.\u00a0<\/span>\u00a0<\/span><\/p>\n

RPA in Human Resources takes care of onboarding new employees by automatically providing login credentials and access to relevant resources, expense reports by validating & flagging any exceptions, assignment management tracking by speedily migrating the data for transferred employees, and payroll adjustment & validation by reviewing the changes from previous statements and flagging any issues.<\/span><\/p>\n

\u00a0 \u00a0 \u00a0 3. <\/span>Customer Service<\/span><\/b>:<\/span><\/b>\u00a0<\/span><\/p>\n

Customers are now being placed at the core of every enterprise\u2019s growth strategy. Therefore, customer services become a major priority for them. Several reports have indicated that most of the customers prefer a live chat or bot as the primary means of communicating with an organization.<\/span>\u00a0<\/span><\/p>\n

By leveraging RPA in customer services, organizations can automate processes such as customer order entry, collector call prep, call center customer ID verification, new product introduction data feedback, invoice matching, servicing alerts, clearing adjustments processing, and more.<\/span>\u00a0<\/span><\/p>\n

4. Supply Chain<\/span><\/b>:<\/span><\/b>\u00a0<\/span><\/p>\n

Efficient supply chain management forms the backbone of a well-functioning enterprise. For the supply chain and logistics business units within an organization, RPA can help improve operational efficiencies by shrinking any room for error<\/span>s.<\/span>\u00a0<\/span><\/p>\n

The use cases for RPA in supply chain include regulatory monitoring, contract management data cleaning, customs classifications process, supplier performance reporting, country of origin reporting, and supporting suppliers\u2019 requests for documentation.<\/span>\u00a0<\/span><\/p>\n

How can we help<\/span><\/b>\u00a0<\/span><\/p>\n

Undoubtedly, Robotic Process Automation brings numerous benefits to an enterprise. However, to ensure that they leverage capabilities of RPA to the complete extent, it is essential that an organization undertakes a strategic approach for each stage of adoption<\/span>\u00a0<\/span>\u2013\u00a0<\/span>RPA\u00a0<\/span>assessment,\u00a0<\/span>RPA\u00a0<\/span>implementation & maintenance, and<\/span>\u00a0<\/span>RPA<\/span>\u00a0testing<\/span><\/a>\u00a0& validation.<\/span>\u00a0<\/span><\/p>\n

With a 360-degree assessment framework & methodologies, strong partnerships with leading RPA providers, and in-house technical & domain SMEs,\u00a0Cigniti\u00a0ensures enhanced accuracy, scalability, & optimization in RPA BOT operations, improved automation coverage, higher ROI, and efficient BOT design & execution technique implementation.<\/span>\u00a0<\/span><\/p>\n

We are e<\/span>xperts in establ<\/span>ishing enterprise RPA strategy and leverage our\u00a0<\/span>in-house technical utilities to improve BOTs operational accuracy with assured ROI<\/span>. Our RPA Center of Excellence utilizes AI\/ML techniques for efficient BOT design, while following proven methodologies to deliver a smooth RPA implementation experience to our clients.<\/span>\u00a0<\/span><\/p>\n

Schedule a discussion<\/span><\/a>\u00a0to speak to of our RPA testing experts & understand how we can assist you in automating the end-to-end business processes at your organization.<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

At the beginning of this year, Gartner identified the top ten strategic technology trends and placed\u00a0Hyperautomation\u00a0on the top. Although\u00a0all the predictions and projections of the year have been refuted by the unfortunate turn of events, automation has proven to be the primary means for enterprises to keep their operations running.\u00a0 As a result, in parallel […]<\/p>\n","protected":false},"author":20,"featured_media":14738,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2786],"tags":[3177,2741,2993,2742,2748,3175,2747,3176,3178,2992,2740,2750],"ppma_author":[3727],"class_list":["post-14737","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rpa-testing","tag-robotic-process-automated-testing","tag-robotic-process-automation-for-testing","tag-robotic-process-automation-testing","tag-robotic-test-automation","tag-rpa-software-testing","tag-rpa-test-companies","tag-rpa-testing","tag-rpa-testing-framework","tag-rpa-testing-methodology","tag-rpa-testing-services","tag-rpa-testing-solutions","tag-rpa-testing-strategy"],"authors":[{"term_id":3727,"user_id":20,"is_guest":0,"slug":"cigniti","display_name":"About Cigniti (A Coforge Company)","avatar_url":{"url":"https:\/\/www.cigniti.com\/blog\/wp-content\/uploads\/2024\/10\/Coforge-blog-Logo.png","url2x":"https:\/\/www.cigniti.com\/blog\/wp-content\/uploads\/2024\/10\/Coforge-blog-Logo.png"},"user_url":"https:\/\/www.cigniti.com\/","last_name":"(A Coforge Company)","first_name":"About Cigniti","job_title":"","description":"Cigniti Technologies Limited, a Coforge company, is the world\u2019s leading AI & IP-led Digital Assurance and Digital Engineering services provider. Headquartered in Hyderabad, India, Cigniti\u2019s 4200+ employees help Fortune 500 & Global 2000 enterprises across 25 countries accelerate their digital transformation journey across various stages of digital adoption and help them achieve market leadership by providing transformation services leveraging IP & platform-led innovation with expertise across multiple verticals and domains.\r\n
\r\nLearn more about Cigniti at www.cigniti.com<\/a> and about Coforge at www.coforge.com<\/a>."}],"_links":{"self":[{"href":"https:\/\/www.cigniti.com\/blog\/wp-json\/wp\/v2\/posts\/14737","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cigniti.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cigniti.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cigniti.com\/blog\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cigniti.com\/blog\/wp-json\/wp\/v2\/comments?post=14737"}],"version-history":[{"count":0,"href":"https:\/\/www.cigniti.com\/blog\/wp-json\/wp\/v2\/posts\/14737\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cigniti.com\/blog\/wp-json\/wp\/v2\/media\/14738"}],"wp:attachment":[{"href":"https:\/\/www.cigniti.com\/blog\/wp-json\/wp\/v2\/media?parent=14737"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cigniti.com\/blog\/wp-json\/wp\/v2\/categories?post=14737"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cigniti.com\/blog\/wp-json\/wp\/v2\/tags?post=14737"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.cigniti.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=14737"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}