Digitalization has moved from becoming a trend to becoming a basic necessity for organizations such as banks that need to deliver value at various levels within the information technology and digital eco-system. In such a scenario, the C-suite of banking sector needs to stay abreast of the trends and demands of digital consumers and equip themselves adequately to continue to remain relevant in this rapidly evolving market. They need to get equipped with innovative, robust, secure, flexible and optimized solutions, ready to meet the expectations of empowered and tech-savvy customers.<\/p>\n
That said, Gartner suggests that \u201cBank CIOs must evaluate their organizations\u2019 digital priorities and transformation readiness before embarking on a digital banking initiative.\u201d<\/p>\n
An all-inclusive digital assurance framework that addresses all the challenges in an end-to-end digitization initiative is critical to the success of the digitization program. The framework needs to be continually aligned with the efficiency improvement and user experience improvement goals of the digitization program. The assurance framework should also be extremely agile to cater to shorter development cycles and the need to provide new features, faster.<\/p>\n
Digital evolution has also brought user experience at the center of organizations design strategy. Quality Assurance (QA) plays an equally important role in engineering consumer experience by testing for usability and accessibility.<\/p>\n
Ideal Digital Assurance Framework<\/strong><\/p>\n Stessa Cohen, research director at Gartner, says \u201cCIOs must realize that choosing a digital banking approach is not solely a technology decision. They can\u2019t rely on traditional parameters like asset size or number of customers. Instead, CIOs must work with business leaders to identify the bank\u2019s most critical requirements for digital banking.\u201d<\/p>\n What this means is that just using the best technology is not enough. What CIOs need to explore and implement is a framework that provides digital assurance, and covers multiple facets of running an organization, such as the following:<\/p>\n Measure of Success<\/strong><\/p>\n It’s but natural that if the banking industry needs to be at par with the digital disruption all around, the CIOs need to increase their focus on improving and implementing digital quality assurance practices. The banking sector, therefore, needs to focus on enhancing its digital quality assurance and DevOps practices and implement them across the board \u2013 in terms of testing the technologies, over the cloud, and more.<\/p>\n\n