CXaaS – Customer Experience (CX) Assurance as a Service Cigniti Technologies2022-07-28T14:59:04+05:30Building customer loyalty and satisfaction is the key for any customer experience leader to meet their company’s business goals and improve return on investment (ROI). However, many companies fall prey to just trying to fix their existing pain points instead of creating new innovative customer experience projects that really make a difference. According to a recent [...] FacebookTwitterLinkedInEmail April 22, 2021 Read more...
How to develop hyperpersonalized customer experiences Cigniti Technologies2020-12-04T00:20:54+05:30“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better” – Jeff Bezos, CEO, Amazon Gartner says organizations that focus their personalized messaging around helping consumers can expect [...] FacebookTwitterLinkedInEmail August 31, 2020 Read more...
The practical use cases of Sentiment Analysis Cigniti Technologies2020-09-09T15:15:29+05:30Business coach David J. Greer says, “A customer talking about their experience with you is worth ten times that which you write or say about yourself.” The internet has opened multiple direct communication channels between a brand and its customer. Unlike the pre-internet era where a huge gap existed in [...] FacebookTwitterLinkedInEmail August 17, 2020 Read more...
All that you need to know about Accessibility Testing Cigniti Technologies2020-08-21T18:26:54+05:30Accessibility is a human right. This is the crux of why each software application or web interface should be designed and developed keeping accessibility in mind. Tim Berners-Lee, the inventor of the World Wide Web, aptly said, “The power of the Web is in its universality. Access by everyone regardless [...] FacebookTwitterLinkedInEmail July 27, 2020 Read more...
Great UX is an Unconditional Need For mHealth Success Cigniti Technologies2022-04-29T15:45:46+05:30There is a severe shortage of physicans and healthcare practitioners across the globe. In the United States alone, this shortage could reach up to 120,000 physicians by 2030. The patient to doctor ratio is extremely worrisome with only 40 doctors per 100,000 patients in rural areas and 53 physicians [...] FacebookTwitterLinkedInEmail June 24, 2019 Read more...
How critical is UX testing? Can Agile help? Cigniti Technologies2020-01-27T12:03:09+05:30The race to reach faster to the market and to become a preferred choice for customers is putting tremendous pressure on enterprises across diverse business domains. Every brand is building up strategies to ensure better and much better customer experience. Considering the focus is on making a digital impact, [...] FacebookTwitterLinkedInEmail August 13, 2018 Read more...