How to leverage artificial intelligence to enhance the value and impact of analyst relations. Analyst relations (AR) is a strategic function that aims to build and maintain positive relationships with industry analysts, influencers, and experts who provide insights, guidance, and recommendations to technology buyers and vendors. AR professionals are responsible for [...]
According to Gartner’s Top Priorities for Customer Service Leaders -2024 – Three priority areas are Self Service, Gen AI, and Customer Journey Analytics. When delved into the primary concern, it became apparent that many customers abandon product or service issues rather than seek agent assistance if online solutions are unavailable. [...]
The fascination with Artificial Intelligence (AI)-driven devices that streamline tasks continues to captivate individuals, driving the perpetual evolution of technology. Among the latest innovations captivating the tech industry’s imagination are chatbots. These virtual agents represent a culmination of advancements in artificial intelligence, marking a paradigm shift in how we [...]
On January 11, 2024, a rare and unprecedented event unfolded as the Federal Aviation Administration (FAA) decided to ground all flights. The catalyst was critical issues within the system responsible for alerting pilots to potential airborne and ground dangers. This marked the first complete shutdown of U.S. airspace since [...]
Artificial intelligence (AI) is rapidly transforming the business world, and Application testing is no exception. AI-powered testing tools can help businesses to automate tasks, improve accuracy, and reduce costs. One of the most important benefits of using AI for Application testing is that it can help automate repetitive tasks. This [...]
The digital engineering and assurance landscape is swiftly changing, propelled by technological strides, sustainability initiatives, and shifting industry needs. With 2024 on the horizon, distinct trends are surfacing, demanding attention from sector experts and companies aiming to maintain their competitive edge. Digital Engineering Trends to Follow in 2024 In 2024, an [...]
As of 2023, organizations engaged in software development are investing 31% of their total budget into ensuring software quality meets their defined standards. Being in software development is like participating in a race against time in today’s rapidly evolving business model driven by digital platforms. Companies are under continuous pressure [...]
With GPT taking the world by storm, the age of Generative AI has truly begun. No aspect of human endeavor will be untouched by this revolution, from arts and media to engineering and finance. In the realm of healthcare & medicine, this cutting-edge technology holds immense potential to transform [...]
There has been much hype in the media surrounding language models like ChatGPT because they have the potential to revolutionize our interactions with computers and enable the automation of various tasks. ChatGPT is a natural language processing (NLP) platform driven by Artificial Intelligence (AI). It is trained on a [...]
In the rapidly changing software development industry, enterprises must keep up with the latest trends or risk falling behind. The State of Software Quality Report 2023, with insights from over 3000 QA teams, provides a comprehensive view of the software quality landscape. Experts from Katalon, Deloitte, and Cigniti recently participated [...]
