Airlines have made enormous progress in improving the customer experience, from a variety of seating options to chef-designed meals and so on. Passengers, on the other hand, claim that they are frequently left wanting more. How can the airline industry appeal to the next-generation traveler and improve the customer experience in [...]
Before the jolt of COVID-19, digitalization was at the forefront of the aviation industry’s collective consciousness. Carriers worldwide are progressing toward fulfilling their digital transformation objectives by investing in cloud services, data centers, wireless onboard crew services, and autonomous data management, which are critical components in attaining digitalized airline operations. The digital revolution has reached [...]
The aviation industry is not untouched by the effects of the digital wave, which has created a ripple effect across industries and organizations. However, it is not among the pioneers of the digital revolution. Instead, it simply reacts to the new wave of technology and follows the trends to [...]
It is not possible to quantify customer experiences. Yet, they play the most important role in the success of businesses worldwide. In fact, as per the latest Salesforce’s State of the Connected Customer Report 2019, about 84% of customers say the experience a company provides is as important as its products [...]
Air travel is considered the safest mode of conveyance having the least mortality incidents among all. The low incident rate but high toll in each aviation accident makes it necessary that airlines learn from the mistakes and improve their systems. Sadly, it took two Boeing 737 Max crashes and [...]
