It is a very well-known fact that if we have to identify sectors that are the most volatile and sensitive to even a small trigger in the social, economic, or political environment, the list will not be complete without the airline industry. Recessions, pandemics, regulations, and the like have hit the airlines like no other, […]

The post Customer Experience Evolution – The Air Travel Story appeared first on Blog by Cigniti Technologies.

Airlines have made enormous progress in improving the customer experience, from a variety of seating options to chef-designed meals and so on. Passengers, on the other hand, claim that they are frequently left wanting more. How can the airline industry appeal to the next-generation traveler and improve the customer experience in a world where the […]

The post Airlines: Back to the Skies with Superior Digital Customer Experience appeared first on Blog by Cigniti Technologies.

Before the jolt of COVID-19, digitalization was at the forefront of the aviation industry’s collective consciousness.   Carriers all over the world are making progress toward fulfilling their digital transformation objectives by investing in cloud services, data centers, wireless onboard crew services, and autonomous data management, all of which are critical components in attaining digitalized airline operations.  The digital revolution has reached […]

The post The role of digitalization in airline industry appeared first on Blog by Cigniti Technologies.

The aviation industry is not untouched from the effects of the digital wave, which has created a ripple effect across industries and organizations. However, it is not among the pioneers of the digital revolution. Instead, it is simply reacting to the new wave of technology and following the trends to stay abreast with the demands […]

The post The future of Air Travel in a new age of technology appeared first on Blog by Cigniti Technologies.

It is not possible to quantify customer experiences. Yet, they play the most important role in the success of businesses worldwide. In fact, as per the latest Salesforce’s State of the Connected Customer Report 2019, about 84% of customers say the experience a company provides is as important as its products and services. 66% of the customers are […]

The post How Airlines can offer customized experiences to the passengers appeared first on Blog by Cigniti Technologies.

Air travel is considered the safest mode of conveyance having the least mortality incidents among all. The low incident rate but high toll in each aviation accident makes it necessary that airlines learn from the mistakes and improve their systems. Sadly, it took two Boeing 737 Max crashes and lives of almost 350 passengers for […]

The post Can Quality Engineering Really Make an Aircraft Crash Proof? appeared first on Blog by Cigniti Technologies.