AI driven sentiment analysis Blogs 1 https://cigniti.com/blog/tag/ai-driven-sentiment-analysis/ Digital Assurance & Digital Engineering Insights | Cigniti Mon, 13 Dec 2021 18:09:06 +0000 en-US hourly 1 https://wordpress.org/?v=5.9.5 Why and How to Lead a Customer Experience Transformation https://cigniti.com/blog/lead-customer-experience-transformation/ https://cigniti.com/blog/lead-customer-experience-transformation/?noamp=mobile#respond Mon, 13 Dec 2021 17:24:47 +0000 https://cigniti.com/blog/?p=16613 Customer experience Transformation

Being in charge of a customer-experience (CX) transition can be stressful. Many leaders are hesitant to begin because they are intimidated by the numerous hurdles of implementing change across practically every organizational silo. However, this hesitancy poses genuine hazards to the company. COVID-19 has caused significant adjustments in consumer behavior and expectations, prompting businesses to […]

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]]> https://cigniti.com/blog/lead-customer-experience-transformation/feed/ 0 How to develop hyperpersonalized customer experiences https://cigniti.com/blog/hyper-personalization-customer-experience-cx-testing/ https://cigniti.com/blog/hyper-personalization-customer-experience-cx-testing/?noamp=mobile#respond Mon, 31 Aug 2020 14:57:26 +0000 https://cigniti.com/blog/?p=14888 How to develop hyperpersonalized customer experiences

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better”  – Jeff Bezos, CEO, Amazon  Gartner says organizations that focus their personalized messaging around helping consumers can expect 16% more impact on […]

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