Airlines have made enormous progress in improving the customer experience, from a variety of seating options to chef-designed meals and so on. Passengers, on the other hand, claim that they are frequently left wanting more. How can the airline industry appeal to the next-generation traveler and improve the customer experience in [...]
Banks have been frontrunners in adopting new technological innovations for the past couple of decades and have taken advantage of everything technology has to offer. Indian-born British inventor John Adrian Shepherd-Barron was inspired by chocolate vending machines and hit upon the idea “if vending machines could dispense chocolates, why couldn’t [...]
According to the latest forecast by Gartner, Inc., worldwide IT spending is projected to total $4.5 trillion in 2022, an increase of 5.5% from 2021. Enterprises will increasingly build new technologies and software rather than buy and implement them, and digital technology continues to be the most popular amongst those [...]
A very belated Happy New Year to everyone, and as we enter 2022, here is to hope for a new horizon – or at least the return to a normal horizon (whatever normal means anymore)! Let’s start off the new year with a puzzler. (No reading ahead!) What household [...]
Traditionally, CRM and ERP solutions have been considered two separate systems for managing entirely different functions of office work. However, an integrated CRM and ERP can seamlessly spread data and information across customer service, sales, field service, finance and accounting, operations, marketing, and project management functions to streamline decision-making processes [...]
Is Performance testing before go-live a worthwhile practice? For every performance testing professional and purists out there that have been religiously practicing proactive performance testing before go-live, is this not a sacrosanct question? And we can expect that they would invariably react by letting us know of numerous examples in the [...]
Many aspects come together to create an optimized mobile app user experience that satisfies users while also satisfying business objectives. A great user experience necessitates a creative shift away from traditional approaches and toward a mobile-first mindset. With most end users having gone mobile, enterprises aiming to harness the power [...]
Pharmacovigilance is a domain that works entirely on drug safety through the collection, detection, assessment, monitoring, and prevention of adverse effects associated with pharmaceutical products. It is a science that needs no introduction these days, thanks to increased vigilance in pharmaceutical drug discovery and development, as well as the [...]
The concept of automating business processes isn’t new; what is new is the variety of ways that breakthrough automation technologies are being implemented, as well as the types of real-world benefits that enterprises throughout the world are achieving. By automating regular or tedious operations, automation frees up a staff to [...]
The digital mode of payment has emerged in the last two years due to the pandemic. The world has seen a spike in digital payment transactions. Payments are now faster, frictionless, contactless, embedded, and transparent. What more will we see in 2022? What can be enhanced further? Better Infrastructure with more [...]
