You have just arrived at your favorite holiday destination and reached the hotel reception on a busy morning. It shouldn’t matter to you today if the hotel reception is crowded or there is no one available to help you with check-in. You will directly walk over to the self-service [...]
Since the inception of the World Wide Web, digital transformation has been a perennial. In the previous two decades, however, it has been a game of traditional agencies in the hospitality and tourism industry. Some people still prefer the old method of obtaining information from the agency, which only [...]
In today’s digital era, enterprises involved in travel and hospitality are defied to transform their operating models that are critical for actuating and handling collaborative and on-site guest experiences which are receptive to customers’ wants. There is a need for enterprises to embrace the latest technologies such as Artificial Intelligence (AI), Big [...]
In the early 1800s, the human race witnessed an astonishing new invention on the roads around them. The invention was then called horseless carriages, which we now call cars. “Horseless carriages” was a transitional term given to the cars while we got adjusted to the fact that we will not [...]
Customer experience is all set to become the key brand differentiator, leaving product and price behind. Industries worldwide are investing in the latest technologies that will enable them to garner the highest customer satisfaction ratio. Hospitality industry, being a purely customer-facing domain, should take the lead here. Gartner predicts that [...]
As per a recent eMarketer report, digital travel sales will rise up to an estimated USD 855 Billion by 2021. The World Economic Forum’s Digital Transformation Initiative also released a report in which it stated that over the next decade, digitalization of travel industry is expected to create up [...]
The Travel, Tourism, and Hospitality industry will probably never see much of a lull time when compared to some other prominent industries in the economic sphere. A recent post/report on Hospitality Trends 2019 mentions, ‘According to the World Travel & Tourism Council, global travel makes up 10.4% of global GDP [...]
The recently held Hospitality Expo 2018 in Dublin got an overwhelming response and was attended by people across diverse categories – Directors, Proprietors, Senior Managers, Sales & Marketing Managers, Head Chefs, and many more from the fraternity. Almost 67% of the attendees were decision makers from their specific streams. [...]
Airbnb with its 2,000,000 listings in 34,000 cities and 191 countries, is definitely taking over the travel industry. Its success can be attributed to the dynamic online platform it offers to the users. Enterprise resource planning (ERP) system is also equally important and a critical tool for managing organizational [...]
