Intelligent automation is transforming the manufacturing industry, optimizing operations, reducing costs, and enabling data-driven decision-making. However, to fully harness the potential of intelligent automation, manufacturers must measure its impact using specific Key Performance Indicators (KPIs). These metrics provide a comprehensive view of performance, help identify areas for improvement and [...]
According to recent research, scaling intelligent automation could save the Energy & Utilities industry between $237 billion and $813 billion in operational costs. Despite this immense potential, utility providers still grapple with intense competition, increasingly stringent regulations, and aging infrastructure and workforce challenges. The demand for more affordable and cleaner [...]
In the world of banking, where customer expectations are continually evolving, and regulatory landscapes are becoming increasingly complex, the integration of intelligent automation stands out as a pivotal solution. Intelligent automation, which combines artificial intelligence (AI) with robotic process automation (RPA), allows banks to streamline operations, enhance customer experiences, and [...]
According to Gartner’s Top Priorities for Customer Service Leaders -2024 – Three priority areas are Self Service, Gen AI, and Customer Journey Analytics. When delved into the primary concern, it became apparent that many customers abandon product or service issues rather than seek agent assistance if online solutions are unavailable. [...]
