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21 Sep

Cigniti Technologies Recognized as a Leader in Everest Group’s Quality Engineering Services PEAK Matrix® Assessment 2023

Dallas, September 21, 2023 - Cigniti Technologies, the world's leading AI & IP-led Digital Assurance and Digital Engineering services company, has been recognized as a Leader in the Quality Engineering (QE) Specialist Services PEAK Matrix® Assessment 2023 from Everest Group. This recognition marks a significant shift for Cigniti, which was previously positioned as a "Major Contender" for the past two years.

The report by Everest Group cites that in today’s dynamic business landscape, the enterprise technology landscape is rapidly evolving, and software products are taking center stage. The need for faster time-to-market has become imperative, driving frequent releases and the adoption of both shift-left and shift-right approaches. Quality Engineering (QE) now holds heightened importance as expectations for superior products soar. Providers are channeling investments into innovation and enhanced capabilities to support enterprises in their journey toward quality transformation. With such objectives, enterprises are looking to partner with providers that can understand their QE goals and suggest solutions that fit within their complex technology ecosystem and processes.

"As enterprises increase their technology investments to revolutionize their conventional business models, the expectations from the quality function have grown exponentially. To ensure business and technology success, enterprises now realize the need to embed best-fit quality engineering solutions that can serve its complex technology architecture as well as development processes. Consequently, enterprises are actively partnering with specialist quality engineering providers. These providers play a vital role in propelling innovation with their laser-sharp focus in the quality engineering space, guiding their enterprise clients through a transformative journey toward becoming a quality-first organization," said Alisha Mittal, Vice President, Everest Group."Cigniti emerges as a Leader in Everest Group's Quality Engineering (QE) Specialist Services PEAK Matrix® Assessment 2023, owing to its a comprehensive solution portfolio in the QE services space, which is further fortified by their ongoing investments in in-house solutions such as BlueSwan and their robust partnership network."

Commenting on this milestone, Srikanth Chakkilam, CEO & Director of Cigniti Technologies Inc, stated, "We are elated to be recognized again as a Quality Engineering Leader by a global analyst. It is an affirmation of our relentless pursuit of excellence in Quality Engineering. This recognition is a testament and a reflection of Cignitians worldwide who are putting their best foot forward to ensure our clients leverage the power of software quality to win the digital landscape. In today’s contemporary business landscape, the role of Quality Engineering has shifted from being a typical service offering to embracing a Business Assurance mindset.”

“This fundamental shift has empowered us to test performance and to ensure it for businesses actively. Cigniti is committed to maintaining its leadership position in the Quality Engineering space by consistently exceeding client expectations and pushing the boundaries of innovation,” Srikanth added.

Cigniti's Chief Marketing Officer, Sairam Vedam, stated, "Being positioned as a 'Leader' in the PEAK Matrix® Assessment is a reflection of the consistent ascent of Cigniti over the years to a stage where we are becoming a champion of quality first approaches to help accelerate the digital business outcomes of our clients the world over. We believe that in a software-led world that increasingly results in global businesses being digitally reimagined, deep-rooted quality engineering expertise is a must for clients to leap ahead. By being at the forefront of AI and IP-led innovation through our platform, BlueSwan, we are transcending innovation and value creation frontiers.”

“Automation, Acceleration, and Assurance are the three pillars of our commitment to ensure frictionless, impeccable digital customer experiences to help our customers truly become market leaders. We are truly honored with this recognition,” Sai said.

Access the full report here.

About Cigniti Technologies:
Cigniti Technologies Limited (NSE: CIGNITITEC; BSE: 534758) is the world's leading AI & IP-led Digital Assurance and Digital Engineering services company. 4200+ Cignitians worldwide help Fortune 500 & Global 2000 enterprises across 25 countries accelerate their digital transformation journey across various stages of digital adoption and help them achieve market leadership by providing transformation services leveraging IP & platform-led innovation with expertise across multiple verticals and domains. Our industry-leading Digital Assurance and AI-led Digital Engineering services are helping global customers with measurable outcomes, millions of dollars of savings, and significant ROI. We are headquartered in Hyderabad, India, with global offices spread across the USA, Canada, UK, UAE, Australia, South Africa, Czech Republic, Singapore, and Costa Rica. To know more about Cigniti, visit: www.cigniti.com

For media inquiries, please contact:
Midhun Pingili
+91 8886093093
Midhun.pingili@cigniti.com

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21 Sep

Cigniti Technologies Recognized as a Leader in Everest Group’s Quality Engineering Services PEAK Matrix® Assessment 2023

Dallas, September 21, 2023 - Cigniti Technologies, the world's leading AI & IP-led Digital Assurance and Digital Engineering services company, has been recognized as a Leader in the Quality Engineering (QE) Specialist Services PEAK Matrix® Assessment 2023 from Everest Group. This recognition marks a significant shift for Cigniti, which was previously positioned as a "Major Contender" for the past two years.

The report by Everest Group cites that in today’s dynamic business landscape, the enterprise technology landscape is rapidly evolving, and software products are taking center stage. The need for faster time-to-market has become imperative, driving frequent releases and the adoption of both shift-left and shift-right approaches. Quality Engineering (QE) now holds heightened importance as expectations for superior products soar. Providers are channeling investments into innovation and enhanced capabilities to support enterprises in their journey toward quality transformation. With such objectives, enterprises are looking to partner with providers that can understand their QE goals and suggest solutions that fit within their complex technology ecosystem and processes.

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14 Sep

Maximize the Potential of AI and Machine Learning for Quality Assurance

Maximize the Potential of AI and Machine Learning for Quality Assurance

In today’s dynamic and demanding business landscape, quality assurance (QA) promises to deliver reliable products and services across industries. It’s the discipline that ensures that a product functions as intended, adheres to rigorous standards, and ultimately satisfies customers. However, the story does not end here. With the advent of Artificial Intelligence (AI) and Machine Learning (ML), organizations find themselves at the cusp of a QA revolution —a transformation that promises to elevate QA processes to unprecedented levels of efficiency and excellence.

The Power of AI in QA
In the Gartner Achieve Business Agility With Automation, Continuous Quality, and DevOps Survey, 84% of respondents said that AI and machine learning (ML) features were more important than other features in software testing tools.

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04 Sep

The role of Generative AI in cybersecurity and fraud detection

The role of Generative AI in cybersecurity and fraud detection

In an age defined by rapid technological advancement and digital transformation, the threat landscape of cybercrime continues to escalate, requiring organization and individuals to strengthen their cybersecurity defenses. With cybercriminals employing increasingly sophisticated techniques, the traditional approach to security is no longer sufficient. Generative AI has emerged as a powerful ally in fortifying cybersecurity and detecting fraudulent activities in response to this ever-evolving threat.

By harnessing machine learning capabilities and analyzing vast volumes of data, generative AI algorithms can identify patterns and anomalies that signal potential security breaches or fraudulent behaviors. Let’s delve into how generative AI empowers cybersecurity professionals to stay one step ahead of cybercriminals, safeguard sensitive information and protect digital assets.

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17 Aug

Cigniti CEO in Conversation With Economic Times on Q1FY24 Results and Business Outlook

Cigniti CEO in Conversation With Economic Times on Q1FY24 Results and Business Outlook

During the quarter, your revenue improved sequentially but margins declined. Do you see margins improving from Q3 onwards?
We have reported a sequential growth of about 3.4% on a quarter-on-quarter basis, which we believe to be a fair performance given the recent macroeconomic conditions. We have, however, observed a decline in margins during this current quarter due to the performance-based appraisals for FY24.

Nevertheless, during these challenging times, we are cautiously optimistic. Our capacity to adapt to the changes and maintain agility has been symbolic in our journey, and we intend to continue delivering the same. It is noteworthy that we refrain from offering fixed guidance, given the continuously evolving nature of the situation. Our primary focus shall remain to respond to the market dynamics with a defined approach while ensuring optimal outcomes for our stakeholders...

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15 Aug

Data Quality For Good AI Outcomes

Data Quality For Good AI Outcomes

In today’s rapidly transforming world, Data has emerged as a key enabler for dealing with current business challenges and future opportunities. By 2024, 75% of organizations are expected to establish a centralized data and analytics data center of excellence to support federated Data & Analytics initiatives and prevent enterprise failure, according to Gartner. This article highlights the common data quality challenges faced by enterprises and highlights the contributions of Cigniti Technologies…

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11 May

Cigniti Technologies Certified as a Great Place To Work For the Second Time

Hyderabad, India, 11th May 2023 - Cigniti Technologies, the world’s leading AI & IP-led Digital Assurance and Digital Engineering services company, has been recognized as a great place to work in India for the second year in a row by the Great Place To Work® India. Cigniti's ethical work culture and humanity-first approach, which inspires innovation and opportunities, helped the organization secure this placement.

As the global authority on workplace culture, Great Place To Work brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All™ Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place To Work Certified™ or receiving recognition on a coveted Best Workplaces™ List.

Speaking on the occasion, Srikanth Chakkilam, CEO at Cigniti Technologies said, “We are honored to receive the Great Place To Work Certification™ for the second consecutive year. This is in line with our mission to become a Top 10 place to work in key geographies by 2028. With a team of over 4,200 professionals across the globe, Cigniti has grown into a widely respected organization that is inclusive, nurtures innovation, and creates opportunities to deliver a positive impact with the work that they do. This recognition will further affirm our position as an organization with digital future-ready talent. We will continue to aspire to be the iconic workplace of the future by benchmarking ourselves based on industry leaders.”

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09 May

Cigniti Technologies Reports the Financial Results for Q4FY23 and the Fiscal Year FY22-23

Consolidated Revenue Rs. 424.97 crores and Net Profit Rs. 49.24 Cr for Q4FY23.
The Board has Recommended a Dividend of Rs. 3 & an Additional Special Dividend of Rs. 2.50 on the Company's Successful Completion of 25 Years.

Consolidated Financial Performance for FY23 v/s FY22 (Corresponding Year)

  • Revenue of 1647.58 crore v/s. Rs. 1241.80 crore [32.7%]
  • Reported EBITDA of Rs 237.70 crore v/s. 129.28 crore [83.9%]
  • PAT of 168.32 crore v/s. Rs. 91.74 crore [83.5%]

Consolidated Financial Performance for Q4YF23 v/s Q4FY22 (Corresponding Year)

  • Revenue of 424.97 crore v/s. Rs. 344.08 crore [23.5%]
  • Reported EBITDA of 68.37 crore v/s. Rs. 32.61 crore [109.6%]
  • PAT of 49.24 crore v/s. Rs. 22.60 crore [117.9%]

Consolidated Financial Performance for Q4FY23 v/s Q3FY23 (Corresponding Quarter)

  • Revenue of 424.97 crore v/s. Rs. 427.99 crore
  • EBITDA reported of 68.37 crore v/s. Rs. 64.02 crore
  • PAT of 49.24 crore v/s. Rs. 46.55 crore
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21 Apr

Don’t Wait Until it’s Too Late: The Importance of Succession Planning

Friday, 21 April 2023, 4:38 pm IST

Don't Wait Until it's Too Late: The Importance of Succession Planning

The importance of succession planning, the approach of an organization, identifying potential candidates for critical roles, and implementing challenges are some of the key aspects of succession planning.

Highlights

  • The organization gives importance to the positions that provide well-rounded exposure to an individual and help develop leadership bench strength.
  • From a talent development lens, it is a proactive process to identify and groom high-potential employees and prepare them for future leadership roles.
  • Engagement: Critical positions require people with a higher degree of commitment and accountability.
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27 Feb

Most notable AI/ML trends to watch out for in 2023

February 27, 2023, 4:35 PM IST

TOI

Artificial Intelligence (AI) and machine learning (ML) are highly advanced technologies that will transform people’s lives on a deeper level than one can imagine in the years to come. The AI and ML market has been expanding quickly for a while. A Fortune Business Insight report predicted that investment in machine learning would reach $209.91 billion by 2029.

Looking ahead to the year, if there is anything we can be certain of, it is that the businesses that are equipped to deal with uncertainty — from market fluctuations to geopolitical instability will be the ones best positioned to serve their customers, employees, and stakeholders. AI has seen exponential growth in the last five years because it has gifted humans with new capabilities to use data to swiftly respond to changing environments as soon as new data comes in.

We have listed down the major AI and ML trends that will be dominant in 2023 and beyond.

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06 Feb

Cigniti Technologies Q3FY23 Revenue

Consolidated Revenue Rs. 428.0 crores and Net Profit Rs. 46.6 Cr
Standalone Revenue Rs. 184.1 crores and Net Profit Rs. 31.7 Cr

Consolidated Financial Performance for Q3YF23 v/s Q3FY22 (Corresponding Year)

  • Revenue of Rs. 428.0 crore v/s. Rs. 325.4 crore [31.5%]
  • Reported EBITDA of Rs. 64.0 crore v/s. Rs. 40.4 crore [58.3%]
  • PAT of Rs. 46.6 crore v/s. Rs. 26.6 crore [75.3%]

Consolidated Financial Performance for Q3FY23 v/s Q2FY23 (Corresponding Quarter)

  • Revenue of Rs. 428.0 crore v/s. Rs. 416.7 crore [2.7%]
  • EBITDA reported of Rs. 64.0 crore v/s. Rs. 60.8 crore [5.4%]
  • PAT of Rs. 46.6 crore v/s. Rs. 41.5 crore [12.1%]

Hyderabad, January 31,2023: Cigniti Technologies Limited, world’s leading AI & IP-led Digital Assurance and Digital Engineering services company, announced the consolidated financial results for the quarter ended December 31st, 2022.

The company’s reported Net Profit for Q3FY23 stood at Rs 46.6 crore as against Net Profit of Rs. 41.5 crore in Q2FY23.

The Company’s Consolidated Revenue from operations for the quarter under consideration increased by 2.7% to Rs. 428.0 crore as against Rs. 416.7 crore in Q2FY23.

EBITDA margin for the December quarter was at Rs 15.0% and EBITDA stood at 64.0 crore, up by 5.4% compared to Q2FY23.

Management Commentary

Commenting on the results, Mr. C V Subramanyam, Chairman & MD, said, "We have sustained our growth momentum and delivered a robust performance in the quarter in spite of the challenging business environment. While we are cautious about the economic outlook, we are very confident that we will continue this momentum in the coming quarters. The increased dependency on digital as a business driver for global companies is more critical than ever before. It certainly augurs well for us, and we believe we will be able to add continued value for our client’s growing digital assurance and digital engineering needs.”

Highlights for the quarter ended December 31, 2022

  • Revenue from the top 5 clients contributed approximately 24.4% of the Revenue
  • BFSI, Retail & e-commerce and Travel & Transport sectors contributed the most to the revenue for Q3FY23
  • Revenue split geographically: North America & Canada – 84.6%, UK & Europe – 7.2%, Rest of the World - 8.2%.

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31 Jan

Cigniti Technologies Q3FY23 Revenue

Consolidated Revenue Rs. 428.0 crores and Net Profit Rs. 46.6 Cr
Standalone Revenue Rs. 184.1 crores and Net Profit Rs. 31.7 Cr

Consolidated Financial Performance for Q3YF23 v/s Q3FY22 (Corresponding Year)

  • Revenue of Rs. 428.0 crore v/s. Rs. 325.4 crore [31.5%]
  • Reported EBITDA of Rs. 64.0 crore v/s. Rs. 40.4 crore [58.3%]
  • PAT of Rs. 46.6 crore v/s. Rs. 26.6 crore [75.3%]

Consolidated Financial Performance for Q3FY23 v/s Q2FY23 (Corresponding Quarter)

  • Revenue of Rs. 428.0 crore v/s. Rs. 416.7 crore [2.7%]
  • EBITDA reported of Rs. 64.0 crore v/s. Rs. 60.8 crore [5.4%]
  • PAT of Rs. 46.6 crore v/s. Rs. 41.5 crore [12.1%]

Hyderabad, January 31,2023: Cigniti Technologies Limited, world’s leading AI & IP-led Digital Assurance and Digital Engineering services company, announced the consolidated financial results for the quarter ended December 31st, 2022.

The company’s reported Net Profit for Q3FY23 stood at Rs 46.6 crore as against Net Profit of Rs. 41.5 crore in Q2FY23.

The Company’s Consolidated Revenue from operations for the quarter under consideration increased by 2.7% to Rs. 428.0 crore as against Rs. 416.7 crore in Q2FY23.

EBITDA margin for the December quarter was at Rs 15.0% and EBITDA stood at 64.0 crore, up by 5.4% compared to Q2FY23.

Management Commentary

Commenting on the results, Mr. C V Subramanyam, Chairman & MD, said, "We have sustained our growth momentum and delivered a robust performance in the quarter in spite of the challenging business environment. While we are cautious about the economic outlook, we are very confident that we will continue this momentum in the coming quarters. The increased dependency on digital as a business driver for global companies is more critical than ever before. It certainly augurs well for us, and we believe we will be able to add continued value for our client’s growing digital assurance and digital engineering needs.”

Highlights for the quarter ended December 31, 2022

  • Revenue from the top 5 clients contributed approximately 24.4% of the Revenue
  • BFSI, Retail & e-commerce and Travel & Transport sectors contributed the most to the revenue for Q3FY23
  • Revenue split geographically: North America & Canada – 84.6%, UK & Europe – 7.2%, Rest of the World - 8.2%.

About Cigniti Technologies Limited

Cigniti Technologies Limited (NSE: CIGNITITEC; BSE: 534758) is the World’s Leading AI & IP-led Digital Assurance and Digital Engineering Services Company. Headquartered in Hyderabad, India, Cigniti’s 4100+ employees help Fortune 500 & Global 2000 enterprises across 24 countries accelerate their digital transformation journey across various stages of digital adoption and help them achieve market leadership by providing transformation services leveraging IP & Platform-led innovation with expertise across multiple verticals and domains.

To learn more, visit www.cigniti.com.

For further information, please contact:

Gaurangi Veshvikar
Adfactors PR
Mob: +91 9321923248
Email: gaurangi.veshvikar@adfactorspr.com

Midhun Pingili
Cigniti Technologies
Mob: +91 8886093093
Email: midhun.pingili@cigniti.com

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17 Jan

Cigniti Technologies Partners with LambdaTest to Accelerate the Digital Assurance and Digital Transformation Journeys of Global Companies

January 11, 2023, Dallas: Cigniti Technologies, the world’s leading AI & IP-led Digital Assurance and Digital Engineering services company, today announced it has partnered with LambdaTest – a leading continuous quality testing cloud platform that helps developers and testers ship code faster. The partnership allows Cigniti to tap into LambdaTest innovative HyperExecute platform that provides secure, scalable, and insightful test orchestration for customers at different points in their DevOps (CI/CD) lifecycle.

Through this collaboration, Cigniti and LambdaTest provide their customers with a smart test orchestration platform that helps clients run end-to-end automation tests at blazing-fast speeds enabling faster time-to-market across industries and geographies.

Cigniti’s CEO, Srikanth Chakkilam, commenting on the strategic partnership, said, “As the world propels further into the software-driven digital platform age with cloud orchestration and DevOps becoming imminent, clients across industries are continuously looking to provide frictionless digital experiences at breath neck speeds. At Cigniti, we believe that our globally leading AI-led Digital Assurance services expertise is complemented strategically by the highly acclaimed capabilities of LambdaTest’s platform for go-to cloud test orchestration. This is a firm step towards our endeavor to accelerate digital transformation initiatives of global businesses through IP and Platform-led Digital assurance capabilities.”

Asad Khan, CEO at LambdaTest, said, “We are thrilled to have Cigniti partner with us. We believe joining forces with Cigniti will be a force multiplier in further accomplishing our mission of making the lives of testers and developers easier. As we continue to strengthen our HyperExecute platform and its ecosystem, Cigniti’s continued market leadership and deeper understanding of enterprise digital quality assurance and test automation market the world over will add immense value to our journey ahead. Cigniti’s world-class service delivery and innovation labs will add more value to our joint efforts to delight customers with superior solutions.”

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11 Jan

Cigniti Technologies Partners with LambdaTest to Accelerate the Digital Assurance and Digital Transformation Journeys of Global Companies

January 11, 2023, Dallas: Cigniti Technologies, the world’s leading AI & IP-led Digital Assurance and Digital Engineering services company, today announced it has partnered with LambdaTest - a leading continuous quality testing cloud platform that helps developers and testers ship code faster. The partnership allows Cigniti to tap into LambdaTest innovative HyperExecute platform that provides secure, scalable, and insightful test orchestration for customers at different points in their DevOps (CI/CD) lifecycle.

Through this collaboration, Cigniti and LambdaTest provide their customers with a smart test orchestration platform that helps clients run end-to-end automation tests at blazing-fast speeds enabling faster time-to-market across industries and geographies.

Cigniti’s CEO, Srikanth Chakkilam, commenting on the strategic partnership, said, “As the world propels further into the software-driven digital platform age with cloud orchestration and DevOps becoming imminent, clients across industries are continuously looking to provide frictionless digital experiences at breath neck speeds. At Cigniti, we believe that our globally leading AI-led Digital Assurance services expertise is complemented strategically by the highly acclaimed capabilities of LambdaTest’s platform for go-to cloud test orchestration. This is a firm step towards our endeavor to accelerate digital transformation initiatives of global businesses through IP and Platform-led Digital assurance capabilities.”

Asad Khan, CEO at LambdaTest, said, “We are thrilled to have Cigniti partner with us. We believe joining forces with Cigniti will be a force multiplier in further accomplishing our mission of making the lives of testers and developers easier. As we continue to strengthen our HyperExecute platform and its ecosystem, Cigniti’s continued market leadership and deeper understanding of enterprise digital quality assurance and test automation market the world over will add immense value to our journey ahead. Cigniti’s world-class service delivery and innovation labs will add more value to our joint efforts to delight customers with superior solutions.”

About Cigniti Technologies
Cigniti Technologies Limited (NSE: CIGNITITEC; BSE: 534758) is the world’s leading AI & IP-led Digital Assurance and Digital Engineering services company. 4100+ Cignitians worldwide help Fortune 500 and Global 2000 enterprises across 24 countries accelerate their digital transformation journey through various stages of digital adoption and help them achieve market leadership by providing transformation services leveraging IP and platform-led innovation with expertise across multiple verticals and domains. Our industry-leading digital assurance and AI-led digital engineering services are helping global customers with measurable outcomes, millions of dollars of savings, and significant ROI. We are headquartered in Hyderabad, India, with global offices spread across the USA, Canada, the UK, the UAE, Australia, South Africa, the Czech Republic, and Singapore.

To learn more, visit www.cigniti.com.

About LambdaTest
LambdaTest is a continuous quality testing cloud platform that helps developers and testers ship code faster. Over 10000+ customers and 2+ million users across 130+ countries rely on LambdaTest for their testing needs. The LambdaTest platform provides secure, scalable, and insightful test orchestration for customers at different points in their DevOps (CI/CD) lifecycle: -

  • Browser & App Testing Cloud allows users to run both manual and automated tests of web and mobile apps across 3000+ different browsers, real devices, and operating system environments.
  • HyperExecute helps customers run and orchestrate test grids in the cloud for any platform and programming language at blazing-fast speeds to cut down on quality test time, helping developers build software faster. For more information, please visit, http://lambdatest.com/

Contact:
Midhun.pingili@cigniti.com  (+91 8886093093)

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29 Nov

Newsweek features Cigniti in the Digital India story

Newsweek

India boasts a powerful technology and IT sector fuelled by its increased spending in the sector to $101.8bn and vast talent pool, establishing itself as a global leader in technological development. The country has overseen a whopping 572% growth in patent approvals relating to the field of science and technology. The Prime Minister’s vision for a ‘Digital India’ raises the bar set by the country’s world-leading system for digital payments, with the digitisation of industries expected to create a further 65 million jobs by 2025, according to McKinsey. Imbued with one of the fastest-growing digital markets, technology and IT is set to revamp the possibilities for connectivity and innovation across all sectors of the Indian economy.

Read the full coverage on page 3, click here.

About Cigniti:
Cigniti Technologies Limited (NSE: CIGNITITEC; BSE: 534758) is the World’s Leading AI & IP-led Digital Assurance and Digital Engineering Services Company. Headquartered in Hyderabad, India, Cigniti’s 4100+ employees help Fortune 500 & Global 2000 enterprises across 24 countries accelerate their digital transformation journey across various stages of digital adoption and help them achieve market leadership by providing transformation services leveraging IP & Platform-led innovation with expertise across multiple verticals and domains.

To learn more, visit www.cigniti.com.

Contact:
Midhun.pingili@cigniti.com  (+91 8886093093)

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29 Nov

Technologies to make your online experience safer in 2023

ET Logo

As India steps towards increased digital dependency, the importance of cybersecurity comes into the forefront. The sector is thus coming up with several new technologies to make the space safer. Here are a few key ones. According to PwC's Global A Digital Trust Insights – India Edition survey, organizations Across the globe have expressed concerns regarding increased cyber threats in 2023. 65 percent of surveyed business executives feel cybercriminals will significantly affect the organisation in 2023 compared to 2022. In India, cloud-based pathways (59 percent) and the Internet of Things (58 percent) are the top areas of concern, Followed by mobile devices and software supply chains (54 percent).

Read the full article here.

About Cigniti:
Cigniti Technologies Limited (NSE: CIGNITITEC; BSE: 534758) is the World’s Leading AI & IP-led Digital Assurance and Digital Engineering Services Company. Headquartered in Hyderabad, India, Cigniti’s 4100+ employees help Fortune 500 & Global 2000 enterprises across 24 countries accelerate their digital transformation journey across various stages of digital adoption and help them achieve market leadership by providing transformation services leveraging IP & Platform-led innovation with expertise across multiple verticals and domains.

To learn more, visit www.cigniti.com.

Contact:
Midhun.pingili@cigniti.com  (+91 8886093093)

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29 Nov

Cigniti in Partnership with Atom has won the Testing Team of the Year Award at The European Software Testing Awards 2022

London, UK, Hyderabad, India 29th November 2022: Cigniti Technologies, the world’s leading AI & IP-led Digital Assurance and Digital Engineering services company, in partnership with Atom bank, UK's first app-based bank, has won the “Testing Team of the Year” at The European Software Testing Awards (TESTA) 2022 in London. Atom bank, in partnership with Cigniti, was also chosen as a finalist in three categories, namely ‘Best Test Automation Project – Functional’, ‘Testing Team of the Year’, and ‘Most Innovative Project’. TESTA celebrates companies, teams, and individuals who have accomplished significant achievements in the Software Testing and Quality Assurance space.

"This award is an outcome of the effective teamwork built around the ability to handle changing requirements, problem-solving skills, razor-focused delivery, and strong team ethos in helping our global clients like Atom bank in delivering reliable and frictionless user experiences to the end customers through software quality as a key enabler. Atom bank is one of Cigniti’s strategic clients and this recognition is a testament to our deep rooted expertise in the AI, IP-led Digital assurance, automation, continuous testing, and quality engineering services for the banking industry and the UK market,” says Srikanth Chakkilam – CEO, Cigniti Technologies.

“Atom is trusted with over £4.5bn of UK savers’ deposits and our 4.7 Trustpilot rating shows the current high level of superior digital experience we have achieved. As a strategic Digital Assurance partner for over eight years, Cigniti has helped assure our digital transformation. I appreciate the contribution the Cigniti team has made to our success” says Andy Sturrock, CTO, Atom Bank.

Simon Dawson, Head of Engineering of Atom bank said, “Atom’s app aims to set new standards for the banking sector with our pioneering digital technology allowing us to become faster, easier, and better value than anyone else out there. Over the years, Cigniti has helped us deliver complex programs of work, supported multiple concurrent initiatives, and implemented many testing innovations that have helped us improve the banking experience for our customers.”

“The strength of our relationship with Cigniti is in the people, who are committed and motivated in delivering the quality that Cigniti brings to Atom,” Simon added.

About Atom:

Atom bank is the UK’s first app-based bank, on a mission to make the experience of borrowing and saving faster, easier, and better value than anyone else.

The bank launched operations in April 2016, and offers award-winning mortgages and savings through its app, alongside secured business lending for small and medium-sized enterprises.

Based in Durham with a team of over 470 people, Atom is here to ​​change banking for the good, for the better, and for everyone. This means focusing on customers' needs, delivering better value than the incumbents, providing an exceptional app-based experience and offering award-winning customer support via phone, chat, email, and social channels.

Atom is an engaged and active member of the North East Community. In 2022 Atom signed a five-year Memorandum of Understanding with Durham University to progress key research and diversity initiatives. The region has one of the highest levels of youth unemployment in the UK and Atom is passionate about addressing the critical digital skills gap and helping develop young people and other groups that are under-represented within the industry.

As of November 2021, all employees enjoy a four-day working week, after Atom became the largest company - and only bank - in Britain to introduce the policy, with no reduction in salary.

The Atom executive team are highly experienced, having built and run some of the most well-respected banks in the UK. CEO Mark Mullen has 30 years’ experience in the sector and was previously CEO at the multi- award-winning telephone and internet bank first direct. The team is supported by a strong non-exec board, chaired by Bridget Rosewell CBE.

About Cigniti:
Cigniti Technologies Limited (NSE: CIGNITITEC; BSE: 534758) is the World’s Leading AI & IP-led Digital Assurance and Digital Engineering Services Company. Headquartered in Hyderabad, India, Cigniti’s 4100+ employees help Fortune 500 & Global 2000 enterprises across 24 countries accelerate their digital transformation journey across various stages of digital adoption and help them achieve market leadership by providing transformation services leveraging IP & Platform-led innovation with expertise across multiple verticals and domains.

To learn more, visit www.cigniti.com.

Contact:
Midhun.pingili@cigniti.com  (+91 8886093093)

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24 Nov

Smart hotel rooms: A boon for hotel owners and guests

As per a recent report, the worldwide Smart Hospitality industry is expected to reach USD 49.8 billion by 2027 at a CAGR of 29.8 percent. Right from the time of booking a room till check out and returning home, the hospitality services providers can streamline the experience at every touch point.

Brands that focus on a traveler’s experience outperform their competition. These brands not only manage to get tangible benefits like revenue growth, improved brand preference but can also retain high customer retention rates. In an era of hyper personalisation, positive traveler’s experience has become even more relevant today.

Every traveler is important because of their unique personality and needs. There is a business traveler who has a fixed itinerary. There is a revenge traveler who is determined to take back as many experiences as possible. There is a family of five – the parents, two kids, and a dog – building memories for life. There is a mother of a toddler, taking a solo trip and gifting herself a much-needed break.

While each of them would tread their own path, the hotels they stay at could make or break their experience as a whole.

As the travel sector lifts itself up, a huge onus is on hotels to help travellers make the most out of their journeys. Delivering exceptional guest experience is imperative for their revival and continued survival. With the advancements in digital technology over the last several years, it is also within the realm of possibility.

Building experiences that matter
During the pandemic, the hotel industry has seen the shift from “zero vacancy” to “zero occupancy”. Are we beyond Covid? I am not sure. But we have certainly arrived on the other side of global travel restrictions.

As per a recent report, the worldwide Smart Hospitality industry is expected to reach USD 49.8 billion by 2027 at a CAGR of 29.8 percent. Right from the time of booking a room till check out and returning home, the hospitality services providers can streamline the experience at every touch point.

Convergence of digital technologies like robots, connectivity solutions, and analytics is culminating into the development of an experience-driven, customer-first ecosystem. Robotic bartenders and concierges, self-check-in kiosks, sensors-enabled HVAC Control, and Cloud-based digital menu app are some of the use cases already being implemented across the world.

The pillars of guest experience
Quality, Convenience, Sustainability, and Speed are the four pillars on which the guest experiences can be built. High quality convenience, delivered in real-time, at every touch point is the name of the game now. Other dimensions of quality like reliability, performance, security, and robustness ultimately contribute to the “Exceptional” in experience.

While developing use cases, investing in technologies, and formulating digital strategies, it is important to determine ‘how’ and ‘where’ they fit into this purview to justify the ‘why’. For example, contactless access to the rooms through app-based key or RFID sensors is convenient and fast. It uses technology that is sustainable, no-touch, and cost-efficient for the hotel owners. Similarly, automated check-in and check-out processes through kiosks or robots offer convenience at speed and safety through sustainable technology.

Smart foundation for smart hospitality
Smart hotels are anchored to advanced digital technologies such as Robotic Process Automation, Internet of Things (IoT), Robotics, Cloud Computing, Artificial Intelligence (AI), and Big Data & Analytics.

Smart connectivity: Leveraging IoT devices, a connected ecosystem can be enabled across the hotel. This offers control to the guests to manage their room’s ambience as per their own preference and comfort. At the same time, it also improves the ability to anticipate and predict technical issues proactively, and address maintenance & repair through continuous monitoring and providing timely alerts.

Smart in-room assistance: Voice-based assistants, AI chatbots, and robot concierge unlocks the Goldilocks experience for the guests. They can schedule wake up calls, order room service, control IoT devices, hail cabs, deliver items to guest rooms, report Wi-Fi zones, alerts for empty food trays, trash in hallways and more – convenience at their fingertips! Voice commands can be used to control things like thermostat, drapes, television, and lights.

Smart personalisation: The trio of AI, Cloud, and IoT can help tailor the right experiences for guests. By tracking past preferences and behaviors, hotels can customise the room settings (TV, Lights, heating) in the precise manner the travelers prefer. Digital concierges provide personalised experience and assistance while reducing contact with guests. Interactive maps would deliver real-time information, such as events, places of interest, restaurants, and online reviews.

Smart utility management: Adoption of technology leads to sustainable and cost-efficient operations for hotels. AI-led IoT devices can monitor utility consumption, optimising availability based on occupancy and usage. With the pandemic more or less behind us, and travel resuming, travellers and hotel guests are becoming concerned about safety and cleanliness. UVC light and virus-killing robots increase disinfectant capabilities. Contactless payment and access control technologies like elevator buttons and room keys also address high-touch surface concerns.

Smart demand management: With AI and Big Data & Analytics, hotels can derive predictive insights related to trends, seasonal factors, and demand fluctuations. By proactively monitoring market demand signals, hotels can optimise the distribution of resources and pricing.

To summarise, digitalisation in the hospitality sector is driving transformation across operations, customer experience, and the entire ecosystem. Digital innovations are offering unprecedented growth opportunities for the Hospitality industry. The Indian hospitality sector witnessed an 'exponential' growth of 339.3 percent year-on-year (YoY) for Revenue Per Available Room (RevPAR) in Q2, 2022 over Q2 2021. To sustain this growth, hotels will need to smarten up their guests’ experiences through technology.

Digital Assurance-led Digital Engineering will be the key to fostering and fortifying robust, reliable, and secure hospitality experiences for the guests. Taking pre-emptive measures to ensure scalability & sustainability in these efforts will create the differentiating factor in the experience offered to the guests.

Access the full report here.

The author is president, digital engineering services, Cigniti Technologies.

About Cigniti:
Cigniti Technologies Limited (NSE: CIGNITITEC; BSE: 534758) is the World’s Leading AI & IP-led Digital Assurance and Digital Engineering Services Company. Headquartered in Hyderabad, India, Cigniti’s 4100+ employees help Fortune 500 & Global 2000 enterprises across 24 countries accelerate their digital transformation journey across various stages of digital adoption and help them achieve market leadership by providing transformation services leveraging IP & Platform-led innovation with expertise across multiple verticals and domains.

To learn more, visit www.cigniti.com.

Contact:
Midhun.pingili@cigniti.com  (+91 8886093093)

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