Airlines: Back to the Skies With Superior Digital Customer Experience
Date:
Thursday Mar 17, 2022 | 11 AM EST | 4 PM UK
Speakers:
Amine Boulaghmen – Head of Payment Facilitation Solutions & at International Air Transport Association (IATA)
Tim Whiteman – Sr. Manager, Quality Management Office
at Southwest Airlines
Chris Manuel (Moderator) – VP, Digital at Cigniti
Abstract:
Why should you attend the Webinar?
Pre-COVID, digital was already recognized as a key enabler of an Airline’s customer experience. Today, it’s time to clear the runway as digital is in the pilot’s seat of customer experience. The illumination on digital is brighter than ever as an era of travel where health and safety are spoken in the same sentence as personalized customer journey and ancillary revenue channels. Digital is interwoven in the end-to-end experience and with that comes a new set of challenges.
Join Amine, Tim, and Chris as they delve into the evolving role digital holds in customer experience. Drawing from vast experience, they will discuss real-world challenges and strategies to not just minimize the impact on customers and employees but also to continually enhance overall customer experience. You will hear first-hand from experts who have been in the trenches and are helping their organizations navigate the skies ahead.
Your key takeaways from this webinar:
- Learn how industry leaders are approaching the new imperatives of digital customer experience
- Gain actionable insights from real-life success stories (and some not so successful stories)
- Best practices for assuring a superior digital experience
Who should attend?
IT, QA, business, and marketing leaders from Airlines or other industries who are looking to stay ahead by providing superior digital experiences.
