DIGITAL QA
“To consistently meet or exceed customers’ expectations, firms must take a systematic approach to digital customer experience management… For firms to turn their digital customer experience into a sustainable source of competitive advantage, they must define a digital customer experience strategy and introduce robust tools and repeatable methodologies to support it.”- Forrester
Today, digital trends are the mode of preference as opposed to traditional media and publishing. The customer usage patterns are richly seen on Web and Mobile-based media, which is the primary cause of this new paradigm. This major shift is urging organizations across verticals especially in BFSI, Retail, eCommerce, HCLS, Travel, and Hospitality et al to adapt to Digital Trends.
Satisfying User Experience is vital in digital media as this is not different than a real-time experience gained by actually visiting an outlet. Any complicated web/mobile experience stops the potential customer to complete the transaction.
The other challenges faced by any organization transforming to Digital Trends are:
- Trust and Retention
- Allocation of Budgets
- Possibility of disruption
- Complex Integration with Legacy and Digital Trends
To enable successful implementation of Digital Trends/Transformation, Cigniti has developed checklists, testlets, frameworks, processes, methodologies and best practices to ensure effective and efficient validations using the “5 – QA initiatives” mentioned in the image above.
Cigniti’ methodologies, techniques, and specialists ensure that the application is thoroughly validated for User Experience covering responsive web design patterns, screen resolutions, accessibility, usability, content, navigation etc.
How are we different
- Thorough validation from user experience perspective
- Tool and technology agnostic framework ensures our philosophy of Script Once and Executive Everywhere
- Testlets for effective and efficient testing
- Cost effective solution leveraging cloud
What Clients Say
I’ve been quite satisfied with the projects that I’ve worked with them and yes, I’d be willing to work with them on future projects that we do
Vince ButtigiegSoftware Developer - Nimble
The pace at which Cigniti was able to deliver the work in a very high quality was what was, you know, a bit of a stand out for us, in terms of delivery
Nicholas BlissSr IT Project Manager - Baptcare Ltd
I’m actually very excited about the relationship that we have with Cigniti.
Bahija NoellSenior Director of PMO - Synovs
We look forward to partnering with Cigniti for future project needs and would like to recommend Cigniti to organizations with similar requirements
Colin O'BrienHead of QA - RyanAir
We been working with Cigniti and they’ve been able to adapt those processes to fit our team as well as the Freeman culture
Duane BadenhorstDirector - Field and Sales - Freeman
They have really been impressed by how quickly the Cigniti team members have learned our business processes as well as our systems, and from them, that is very high praise
Joy Sobrepena WagnerIT Director - Business Analysis & Functional integration - Freeman
Need more Information ?
Consult our experienced team of career testers for your Testing requirements.